GTI Guidelines for Board Returns_12-09-2017

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Our new GTI Board Return Guidelines. Please read this and only send circuit boards in for repair if you agree to it. Thanks!

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1. GTI Board Return Guidelines 12 - 0 9 - 2017 1 GTI Board Return Guidelines 12 / 09 / 2017  Terms and Conditions .................................................1  How to Return a Circuit Board for Repair ................2 - 5  Pricing.............................................................................6

3. GTI Board Return Guidelines 12 - 0 9 - 2017 3 1. Your Board Malfunctions 2. Call GTI • Telephone tech support is free for the life of your product • Your problem might be soved through troubleshooting! • GTI Toll - Free: 1 - 888 - 827 - 5204 3. Remove Board from Controller • Power the machine / board down first! • Do not touch or hold onto board components (except transformer) • No un - wiring required. Carefully remove wire terminal blocks from board pins • Remove board - to - enclosure - attachment screws • Grip transformer and remove board from enclosure How to Return a Circuit Board for Repair If you would like for “unrepairable” boards to be recycled, please remember to let us know when you call for an RMA Number. By default, unrepairable boards are shipped back to you.

4. GTI Board Return Guidelines 12 - 0 9 - 2017 4 4. Take a Picture of Your Board or Write Down Board Info: • Board Code • Software Version • Problem Description (Optional) 5. Get RMA Number • Call or Email GTI • Give Picture or Board Info • For each board, let us know what to do if "unrepairable" • Ship back to you • Recycle (for credit) • Specify UPS Level (Ground, Next Day Air, etc.) • Request Expedited RMA (extra charge) if you want 6. Pack Board • Carefully wrap board in pink static - free bubble wrap • Bubble wrap should be 1" deep all around for big boards, 1/2" deep for little ones • Place in box with crumpled paper or bubble wrap as filler • No foam peanuts or shredded paper • Boards should be snug so they can't flop around • Do not apply pressure to board components! • Put RMA number in "attention" line of shipping label

5. GTI Board Return Guidelines 12 - 0 9 - 2017 5 7. Send Board to: • M Squared Electronics • 1610 - C Manning Blvd, Levittown PA 19057 • GTI (Only if we ask) • 141 Hanger Circle, Richmond, KY 40475 8. We assess your board, and do one of 4 things: • Repair it and ship it back to you • Call it " No Problem Found "* and ship it back to you • Call it " Unrepairable "* and ship it back to you • Call it " Unrepairable "* and put it in E - waste Recycling, if you chose this option 9. Try your board out when it arrives • If it doesn't work, you may be eligible for a warranty repair • Call GTI if you have any problems with the board. • GTI Toll - Free: 1 - 888 - 827 - 5204 If you would any unrepairable boards recycled, please remember to let us know when you call for an RMA Number. By default, unrepairable boards are shipped back to you. * Note : GTI or M Squared Electronics may call a board “ No Problem Found” or “U nrepairable” for any reason.

2. GTI Board Return Guidelines 12 - 0 9 - 2017 2 • Not to send circuit boards to M Squared or GTI without an RMA number. Call a GTI Technician to get one. • That M Squared or GTI may call a circuit board "unrepairable" for any reason. • Your board might get wrecked during assessment or repairs. Sorry about that. • Your "unrepairable" board might come back to you with removed parts in a bag. Also, some parts might be missing. • If you send your board in, you're agreeing to pay fees • You handle and pay for shipping the board in. • You must check the GTI Website and read the latest Board Return Guidelines - and only send circuit boards in for repair if you understand and agree to them . Please contact us at 1 - 888 - 827 - 5204 if you have any questions. What You Agree To • We are confident that you will be satisfied with the quality and timing of our repairs, and if they are late, or you are dissatisfied with the results, please call us. We are willing to consider not charging for the repair. However, we do not guarantee repair times anymore. • If you receive a board that is "repaired" or "no problem found" but still malfunctions, we owe you one free repair on that board. Please reference the RMA number of the unsuccessful repair when calling for a free repair - redo. Fair warning! The board may be declared unrepairable if the problem is still undetectable. Troubleshooting and investigation may be the best bet before a repair - redo. What We Agree To Terms and Conditions

6. GTI Board Return Guidelines 12 - 0 9 - 2017 6 Repair + Send to You • $220 • + S & H "No Problem Found" + Send to You • $140 • + S & H "Unrepairable" + Send to You • $130 • + S & H "Unrepairable" + Recycle • $130 • - $30 recycle credit If you would like for “ unrepairable ” boards to be recycled , please remember to let us know that when you call for an RMA Number. By default, unrepairable boards are shipped back to you. Pricing Note – Prices above are for an RMA consisting of a single board. Shipping and H andling is generally charged per shipment . Note: You may expedite an RMA for a $40 extra charge on the whole shipment

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